Business Forms
Ezer Engage™ Business Forms have advanced notification capabilities, more than just SMS and email notifications. Forms can be placed strategically in conversations to collect data from your customers. Get specific data collected and then use it within the notification content. Elevate your chat interaction by utilizing automated pre-chat and post-chat forms. Does your business collect information using paper forms? Our onboarding team will assist with turning your paper forms and applications into Ezer Engage's Business Forms. Replace paper forms and say hello to Ezer Engage's Business Forms.
Streamline Your Communication Process With Ezer Engage™ Business Forms
Advanced Automations
Create automation & notifications without limits.
79%
of customers willingly share personal information for better services.
Personalized Forms Inside Chats
Tailor each customer interaction with their collected data.
69%
of customers are more likely to purchase from a brand with personalized customer support.
Our team will turn your paper forms into digital business forms with links and QR codes.
33%
of productivity can be boosted through paperless workflows
Gain Data-Driven Insights
Automate, track, and analyze your forms’ submissions all in one place.
71%
more likely to accelerate the decision-making process with real-time customer feedback
Pre-Chat Forms
The AI automation is capable of deploying a pre-chat form when a visitor initiates the chat. The AI engine collects basic customer details in pre-chat form and uses the data collected to match the visitor with CRM data, helping the live chat agent personalize responses based on visitor information. After gathering the basic information, the chat is connected to a live agent who is educated about your business. This process eliminates the need for chat representatives to request this information in each chat.
Post-Chat Forms
Immediately after a visitor ends the chat, our AI automation sends out a post-chat form. This form allows you to get real-time customer feedback, which can be invaluable for improving your customer service. The post-chat forms make agent performance tracking much more accessible, providing actionable insights to enhance customer service operations. This can help you identify areas for improvement and ensure that your customers are satisfied with the service they receive.
Pre-Chat Forms
The AI automation is capable of deploying a pre-chat form when a visitor initiates the chat. The AI engine collects basic customer details in pre-chat form and uses the data collected to match the visitor with CRM data, helping the live chat agent personalize responses based on visitor information. After gathering the basic information, the chat is connected to a live agent who is educated about your business. This process eliminates the need for chat representatives to request this information in each chat.
Post-Chat Forms
Immediately after a visitor ends the chat, our AI automation sends out a post-chat form. This form allows you to get real-time customer feedback, which can be invaluable for improving your customer service. The post-chat forms make tracking agents’ performance and metrics much more accessible, providing actionable insights to enhance customer service operations. This can help you identify areas for improvement and ensure that your customers are satisfied with the service they receive.
Ezer Engage™ Business Forms
Our automated forms are about more than just streamlining the communication process between your customers and representatives. They are designed with a customer-centric approach, ensuring both parties have a more efficient chat interaction and satisfactory experience, as well as the submitter and the business owner receiving the form data. Using Ezer Engage™ Business forms, you demonstrate your commitment to providing the most technologically advanced, personalized, and efficient method of using a form or application to your customers. Additionally, the advanced notification options and an in-depth dashboard to analyze form submissions are some of the additional features of this great tool. We understand the comprehensive efforts that are needed to convert every form in your business. Included with Ezer Engage™ Business Forms is our white-glove onboarding. Helping you get set up and every step after to make sure you are utilizing every single capability of Ezer Engage™ Business Forms. Replace paper forms with Ezer Engage™ Business Forms today and let our professional team do all the work for you.
Our ‘Automated Forms’ feature allows you to establish conditions, automate actions, share links or QR codes, and monitor responses—all within a unified platform. This tool empowers you to produce real-time reports and insights, monitor form engagement rates and completion, and streamline task assignments, ensuring efficient delegation and team notifications.
What challenges can Ezer Engage™ Forms solve?
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Live agents need help with personalizing interactions.
Chat in any channels
-
Businesses have to manually update their customer profiles on digital and even paper forms.
Let AI handle data
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Collecting real-time customer feedback is a challenging task for businesses.
Get real-time feedback
-
Businesses are unable to effectively track their agents’ performance.
Understand your business instantly
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Companies spend too much time and resources using paper forms.
Interact digitally
Ezer Engage™ Business Forms
Our automated forms are about more than just streamlining the communication process between your customers and representatives. They are designed with a customer-centric approach, ensuring both parties have a more efficient and satisfactory experience, the submitter and the business owner receiving the form data. Using Ezer Engage™ Business forms, you demonstrate your commitment to providing the most technologically advanced, personalized, and efficient method of using a form or application to your customers. The advanced notification options and an in-depth dashboard to analyze form submissions are some of the additional features of this great tool. We understand the comprehensive efforts that are needed to convert every form in your business. Included with Ezer Engage™ Business Forms is our white-glove onboarding. Helping you get set up and every step after to make sure you are utilizing every single capability of Ezer Engage™ Business Forms. Replace paper forms with Ezer Engage™ Business Forms today and let our professional team do all the work for you.
Our ‘Automated Forms’ feature allows you to establish conditions, automate actions, share links or QR codes, and monitor responses—all within a unified platform. This tool empowers you to produce real-time reports and insights, monitor form engagement rates and completion, and streamline task assignments, ensuring efficient delegation and team notifications.
What challenges can Ezer Engage™ Forms solve?
Live agents need help with personalizing interactions.
Customers like it when their support is more attentive toward them, and that is why live agents must personalize each interaction, having their customer details on hand.
Businesses have to manually update their customer profiles on digital and even paper forms.
Businesses often lose hours manually updating their customer profiles. Using automated setup to gather customer information as soon as customers enter, saving the team time and effort.
Collecting real-time customer feedback is a challenging task for businesses.
Customers often need help with long survey forms. Therefore, businesses must provide an alternative method to understand their satisfaction level and encourage customers to leave feedback.
Businesses are unable to effectively track their agents’ performance.
Businesses lack standardized metrics and tools for tracking and measuring chat interactions; as a result, they must ask for direct feedback on the customer service provided by the live agent.
Understand your business instantly
Companies spend too much time and resources using paper forms.
Businesses waste valuable time and resources managing paper forms, leading to inefficiency and untrackable data. Imagine using the data in your current paper forms to enhance your Business’ AI capabilities.
As a business owner, Ezer Commerce has helped to maintain our brand uniformity, which is the main reason why we are switching sides with them. We understand the need to have a consistent online presence and stop confusing customers with scattered profiles. With Ezer, we are assured that everyone sees what we are really about.
As a business owner, Ezer Commerce has helped to maintain our brand uniformity, which is the main reason why we are switching sides with them. We understand the need to have a consistent online presence and stop confusing customers with scattered profiles. With Ezer, we are assured that everyone sees what we are really about.
Chat forms for seamless management
AutoMax Marrero
AutoMax Covington
Sanders Tax Pro
Miller Motors
Aquatic Sealife
Lebanon's Cafe
AutoMax Marrero
AutoMax Covington
Sanders Tax Pro
Miller Motors
Aquatic Sealife
Lebanon's Cafe
Chat Forms For Seamless Management
We Build For You, Your Business Forms, For Seamless Management
With Ezer Engage™ Business Forms, we handle the tedious task of custom-building your forms for data gathering, tracking, and analysis. After that, we will enhance it with custom notifications sent to the person submitting the form, as well as anyone within your team. Whether it’s for approvals, leads, onboarding, or updating customer information, Ezer Commerce’s Ezer Engage Professional team will effortlessly craft essential forms for your business.
You can share your form with anyone, anywhere, via a shareable link or a QR code, across multiple social channels, or embed it on your website. Upon sharing your forms, collect in-depth data and insights on their response and completion rates. Get tailored reports that highlight the data you need most. Notify every team member when someone fills out a form with automated requests.
We Build For You, Your Business Forms, For Seamless Management
With Ezer Engage™ Business Forms, we handle the tedious task of custom-building your forms for data gathering, tracking, and analysis. After that, we will enhance it with custom notifications sent to the person submitting the form, as well as anyone within your team. Whether it’s for approvals, leads, onboarding, or updating customer information, Ezer Commerce’s Ezer Engage Professional team will effortlessly craft essential forms for your business. You can share your form with anyone, anywhere, via a shareable link or a QR code, across multiple social channels, or embed it on your website. Upon sharing your forms, collect in-depth data and insights on their response and completion rates. Get tailored reports that highlight the data you need most. Notify every team member when someone fills out a form with automated requests.
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