Ezer Engage™ is a unique solution that seamlessly blends business data, AI, and human insight. This powerful fusion converts conversations into conversions, all within a user-friendly interface and intuitive features. Furthermore, Ezer Engage™ makes the transition to intelligent business communication effortless and seamless, setting it apart from other communication tools and empowering you to take control of your business's communication needs.
Business Communication Challenges
Companies are challenged by consistent customer engagement across all channels.
Also, Business-related insights are not integrated with business data.
Businesses are too busy to answer on time, missing out on potential sales.
Customers expect instant replies, and as a business, you must be available around the clock, lowering your response time.
Company interactions are scattered across multiple platforms, making it challenging for seamless communications.
Visitors have multiple communication channels, and businesses are now available on the platforms their customers use the most. Hence, it is challenging to be available online on all major platforms simultaneously, so an omnichannel tool is essential for businesses of all sizes.
Chat representatives have difficulty providing real-time business data, lowering their engagement rate.
Customers expect you to provide real-time data to address their concerns instantly. Therefore, businesses must augment their chats with AI that knows their business. Ultimately, this helps them to improve their final response with a live representative.
Improve your chat with Business AI
Businesses miss out on potential reviews.
Customers are easily discouraged from leaving reviews due to time and inconveniences like logging in to platforms; businesses must provide a quick alternative where login is not required. Usually, customers are primarily logged in on their phones, making SMS review invites one of the most seamless methods of growing the review count.
Explore Automated AI, Review Response
ChatBots alone bring a low conversion rate; no one wants to talk to a bot
All customers prefer fundamental human interactions over bots 100% of the time. Often bots and auto-responses are not considered quality communication points, and live agents alone cannot deliver AI-quality responses. Therewith, businesses must combine AI knowledge with a human touch, fostering personalized communication that provides speed and insights at an unmatched scale.
Businesses are challenged by consistent customer engagement across all channels.
Business-related insights are not integrated with business data.
Businesses are too busy to answer on time, missing out on potential sales.
Customers expect instant replies, and as a business, you must be available around the clock, lowering your response time.
Business interactions are scattered across multiple platforms, making it challenging for seamless communications.
Customers have multiple communication channels, and businesses are now available on the platforms their customers use the most. It is challenging to be available online on all major platforms simultaneously, so an omnichannel tool is essential for businesses of all sizes.
Chat representatives have difficulty providing real-time business data, lowering their engagement rate.
Customers expect you to provide real-time data to address their concerns instantly. Hence, businesses must augment their chats with AI that knows their business while improving the final response with a live representative.
Businesses miss out on potential reviews.
Customers are easily discouraged from leaving reviews due to time and inconveniences like logging in to platforms; businesses must provide a quick alternative where login is not required. Customers are primarily logged in on their phones, making SMS review invites one of the most seamless methods of growing the review count.
ChatBots alone bring a low conversion rate; no one wants to talk to a bot.
Customers prefer fundamental human interactions over bots 100% of the time. Bots and auto-responses are not considered quality communication points, and live agents alone cannot deliver AI-quality responses. Businesses must combine AI knowledge with a human touch, fostering personalized communication that provides speed and insights at an unmatched scale.
Business Communication Challenges
AI-powered and Human-Enhanced Experience
Ezer Engage recognizes that human interaction is critical for unlocking AI’s full potential, so we train professionals to be available 24/7 for your customers. Collaborating AI knowledge with human support to provide a consistent and professional voice in each interaction is the core of our foundation here at Ezer Engage. Our sales and support agents are trained to utilize your business’s AI insights to deliver human-like responses instantly, 24/7.
Improved Customer Experience
Ensure personalized replies are made instantly in the messaging channel they prefer while utilizing AI insights about your business. Our AI-driven tools work alongside human support to infuse warmth and attentiveness in each interaction, ensuring your messaging remains personal and resonates with your audience. At Ezer Engage™, a personalized approach would make your customers feel valued. AI’s insights will help the customer be more informed, enhancing their experience with your business and fostering a deeper connection.
Automated Review Management
Grow your business’s positive reviews with AI-automated review invites sent only to satisfied customers. Our professional SEO experts incorporate trending keywords within the review response, ensuring your business ranks higher on local search pages. This is breaking the boundaries of how much reviews can impact your business.
Seamless Lead Acquisition
Gather automated lead information and chat histories into business CRM. Once a visitor engages with your company, gather details on their profile, ensuring you craft impactful engagement by retrieving lead information at any chat point.
AI-powered and Human-Enhanced Experience
Ezer Engage recognizes that human interaction is critical for unlocking AI’s full potential, so we train professionals to be available 24/7 for your customers. Collaborating AI knowledge with human support to provide a consistent and professional voice in each interaction is the core of our foundation here at Ezer Engage. Moreover, our sales and support agents are trained to utilize your business’s AI insights to deliver human-like responses instantly, 24/7.
Improved Customer Experience
Ensure personalized replies are made instantly in the messaging channel they prefer while utilizing AI insights about your business. Our AI-driven tools work alongside human support to infuse warmth and attentiveness in each interaction, ensuring your messaging remains personal and resonates with your audience. At Ezer Engage™, a personalized approach would make your customers feel valued. Moving on, AI’s insights will help the customer be more informed, enhancing their experience with your business and fostering a deeper connection.
Automated Review Management
Grow your business’s positive reviews with AI-automated review invites sent only to satisfied customers. Our professional SEO experts incorporate trending keywords within the review response, ensuring your business ranks higher on local search pages. Altogether, this breaks the boundaries of how much reviews can impact your business.
Seamless Lead Acquisition
Gather automated lead information and chat histories into business CRM. Once a visitor engages with your company, gather details on their profile, ensuring you craft impactful engagement by retrieving lead information at any chat point.
The Great Thing About Ezer Engage™ is its Business-Centric AI.
Real-Time Inventory Intelligence
Our trained AI models have full access to your business’ real-time inventory data, including product availability, order history, pricing, stock levels, conditions, and forecasts.
Business / Financial Intelligence
This AI is tailored to assess daily business operations and outcomes based on various data points, such as sales, returns, expenses, employee salary, and more!
Leads / Customer Intelligence
AI is designed for in-depth gathering and analysis of leads from multiple sources, enabling your team to improve interactions with customers using real-time data of your business.
Ezer Engage™
Automated AI Review Response
Overview
Let AI automation send review invites only to satisfied customers who would write you a positive review. Then, Ezer Engage™’s live agents will respond to those reviews, incorporating trending keywords in the reply to rank you higher on local search pages. Adding keywords to your reply that are relevant to your business.
Forms
Overview
Business AI automation will deploy pre-chat forms to capture visitors’ information. An interactive dashboard will manage form entries, with notifications by email and SMS for business managers and seamless integration to bring the leads into your CRM.
Omni Channel Messaging
Overview
Messages, comments, DMs, Emails, SMS, and Reviews are all in a single platform for easy management. Chat with your customers in their preferred channels; an actual human will answer 24/7, ensuring that conversations turn into conversions.
Anywhere Chat
Overview
Ezer Engage™ allows for seamless integration of your business’ data with AI to initiate conversations with your web visitors through a chat widget attached to your website with an Ezer Engage™ live agent ready to respond on behalf of your business 24/7.
Before & After Sales Text Marketing
Overview
Overview
Let AI automation send review invites only to satisfied customers who would write you a positive review. Then, Ezer Engage™’s live agents will respond to those reviews, incorporating trending keywords in the reply to rank you higher on local search pages. Overall, adding keywords to your reply that are relevant to your business will enhance your business visibility
Overview
Overview
Messages, comments, DMs, Emails, SMS, and Reviews are all in a single platform for easy management. Chat with your customers in their preferred channels; an actual human will answer 24/7, ensuring that conversations turn into conversions.
Overview
Ezer Engage™ allows for seamless integration of your business’ data with AI to initiate conversations with your web visitors through a chat widget attached to your website with an Ezer Engage™ live agent ready to respond on behalf of your business 24/7.
Overview
Turn leads into returning customers with promotional SMS and gather immediate feedback on your products after each transaction via text, collecting data on customer satisfaction levels and more.
As a business owner, Ezer Commerce has helped to maintain our brand uniformity, which is the main reason why we are switching sides with them. We understand the need to have a consistent online presence and stop confusing customers with scattered profiles. With Ezer, we are assured that everyone sees what we are really about.
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