Lebanon's Cafe achieves first-page ranking in local searches as the top Middle Eastern restaurant in New Orleans with Ezer Commerce.
Lebanon's Cafe maintains a stellar online reputation as a diner on all social media channels and local search listing pages, leveraging Ezer Commerce's Ezer Engage package. This service has helped them attain the first-page ranking while also getting recognized as the top Middle Eastern restaurant in New Orleans, even by Yelp.
About Lebanon's Cafe
Lebanon’s Cafe is a New Orleans-based restaurant offering authentic Middle Eastern taste through its comforting and hearty dish varieties that can be shared with family and friends. While also keeping the authentic taste intact, they blend and twist the taste to give it a modern touch.
Products Involved
The Brief
Enhanced Brand Image, Growing Online Sales
As a growing online business, Lebanon’s Cafe was overwhelmed with the digital capabilities of its restaurant; however, it had little to no experience handling its business online. When they initially went digital, they had a hard time staying active online, which led to disturbance while running the business. Over time, their untimely responses and inability to manage their online presence brought in dissatisfied queries from their customers, leading to an inconsistent brand image.
“Ezer Commerce has helped us acquire a stellar rating on our profiles and deliver SEO-optimized review responses. By simply responding to reviews, we’ve achieved a first-page ranking in local searches. The cherry on top? We’ve been recognized as the top Middle Eastern restaurant in New Orleans, even by Yelp.” – Lebanon’s Cafe
Our Approach
Collaboration With Ezer Commerce
Lebanon’s Cafe collaborated with Ezer Commerce to help them manage their brand online, maintaining a consistent image and handling online queries and reviews.
Hence, Ezer Commerce tailored each of Ezer Engage’s products to suit the restaurant’s specific needs, providing a unique solution that seamlessly blends business data, AI, and human insight. This approach gave them control over their business communication. They now stand with a uniform brand image across all social channels and search listing pages. Additionally, they engaged customers with timely responses and grew their positive review counts, making them the top choice in their field.
Managed Review Count
When Lebanon’s Cafe started its online journey, they were scattered across different unmanaged channels. With Ezer Commerce, they revamped their online reputation from the start. They managed uniform profiles on all platforms with consistent details, evoking higher brand recognition among their customers.
As soon as the setup was successful, Ezer Commerce implemented ‘AI Automated Review Response.’ It allowed them to grow their online reputation, ensuring that only happy customers were invited to write a review, followed by responses that included relevant keywords to enhance your brand’s visibility in search results. In the meantime, the dissatisfied customers were sent to the support team to resolve their issues, which, in time, fostered a positive reputation around the business.
Eased Online Communication
Ezer Commerce ensured that Lebanon’s Cafe digital presence was not only limited to their review management. With diverse channels for customers to interact with the restaurant, Ezer maintained easy access to all the interactions from a single dashboard.
Lebanon’s Cafe leverages ‘Anywhere Chat,’ ‘Business Forms’, and ‘Omni Channel Messaging’ to ensure that all their communications (from customers, employees, or leads) are managed consistently.
Business Forms helped them to strategically collect their customers’ data and then use it within the notification content, getting rid of the paper forms. Likewise, Omni Channel Messaging revolutionized their online interaction by streamlining their chats into a single platform managed by live agents 24/7. Lastly, Anywhere Chat helped them to engage visitors from the moment they arrived on their website, providing real-time, personalized support that transformed casual browsers into loyal customers.
All these communication were backed by Ezer Engage’s AI. This AI was fed with the business’ real-time data which gave instant reply to any queries that was later enhanced by human support and added SEO strategies that helped business to achieve higher rank.
Our Approach
Collaboration With Ezer Commerce
Lebanon’s Cafe collaborated with Ezer Commerce to help them manage their brand online, maintaining a consistent image and handling online queries and reviews.
Hence, Ezer Commerce tailored each of Ezer Engage’s products to suit the restaurant’s specific needs, providing a unique solution that seamlessly blends business data, AI, and human insight. This approach gave them control over their business communication. They now stand with a uniform brand image across all social channels and search listing pages. Additionally, they engaged customers with timely responses and grew their positive review counts, making them the top choice in their field.
Managed Review Count
When Lebanon’s Cafe started its online journey, they were scattered across different unmanaged channels. With Ezer Commerce, they revamped their online reputation from the start. They managed uniform profiles on all platforms with consistent details, evoking higher brand recognition among their customers.
As soon as the setup was successful, Ezer Commerce implemented ‘AI Automated Review Response.’ It allowed them to grow their online reputation, ensuring that only happy customers were invited to write a review, followed by responses that included relevant keywords to enhance your brand’s visibility in search results. In the meantime, the dissatisfied customers were sent to the support team to resolve their issues, which, in time, fostered a positive reputation around the business.
Eased Online Communication
Ezer Commerce ensured that Lebanon’s Cafe digital presence was not only limited to their review management. With diverse channels for customers to interact with the restaurant, Ezer maintained easy access to all the interactions from a single dashboard.
Lebanon’s Cafe leverages ‘Anywhere Chat,’ ‘Business Forms’, and ‘Omni Channel Messaging’ to ensure that all their communications (from customers, employees, or leads) are managed consistently.
Business Forms helped them to strategically collect their customers’ data and then use it within the notification content, getting rid of the paper forms. Likewise, Omni Channel Messaging revolutionized their online interaction by streamlining their chats into a single platform managed by live agents 24/7. Lastly, Anywhere Chat helped them to engage visitors from the moment they arrived on their website, providing real-time, personalized support that transformed casual browsers into loyal customers.
All these communication were backed by Ezer Engage’s AI. This AI was fed with the business’ real-time data which gave instant reply to any queries that was later enhanced by human support and added SEO strategies that helped business to achieve higher rank.
The Results
Within a year of collaboration with Ezer Commerce, Lebanon’s Cafe earned a stellar rating of 4.6 on all its social channels and GBB profile, including Yelp. Furthermore, its ranking on local search pages rose to the top, naming it the “Top Middle Eastern Restaurant in New Orleans.” This has increased its sales significantly, with people dropping by to taste its dishes while in New Orleans.
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